Our email support team is available Monday to Friday, 8 AM – 6 PM WAT. Business plan customers have access to priority support with extended hours.
How quickly will I get a response?
We aim to respond to all email inquiries within 24 hours. Live chat is typically answered within minutes during business hours. Business plan customers receive priority response times.
Can I schedule a demo?
Yes! We'd love to show you around Asterlio. Send an email to [email protected] with your preferred time and team size, and we'll set up a personalised walkthrough.
I found a bug. How do I report it?
Please email [email protected] with a description of the issue, steps to reproduce, and any screenshots. Our engineering team reviews all reports within 48 hours.