Getting Started
Set up your workspace, invite your team, and send your first reply.
- Creating your Asterlio account
- Setting up your first workspace
- Inviting team members and assigning roles
- Embedding the chat widget on your website
Help Center
How can we help you?
Browse articles, guides, and tutorials to get the most out of Asterlio. Can't find what you need? Contact our support team.
Live Chat & Channels
Connect WhatsApp, Instagram, Messenger, and your website chat widget.
- Connecting WhatsApp via Meta Business API
- Setting up the website chat widget
- Managing conversations across channels
- Configuring auto-responses
Tickets & Workflows
Create, assign, escalate, and resolve tickets with ease.
- Understanding ticket statuses and lifecycle
- Auto-assigning tickets to agents
- Escalating tickets to technical support
- Using internal notes for collaboration
Account & Settings
Manage your profile, organisation settings, and preferences.
- Updating your profile and password
- Managing organisation branding
- Configuring notification preferences
- Role-based access and permissions
Billing & Plans
Subscription plans, invoices, upgrades, and payment methods.
- Choosing the right plan for your team
- Upgrading or downgrading your subscription
- Understanding your invoice
- Updating payment methods
Security & Privacy
Data protection, compliance, and account security best practices.
- How Asterlio protects your data
- NDPR and GDPR compliance
- Enabling two-factor authentication
- Reporting a security concern
Still need help?
Our support team is available to assist you with any questions or issues.